Call Centres, the West’s version of North Korea

The removal of judgment and nuance is not just a feature of the modern public sector bureaucracy but also of the private. Look at those phone calls with customer support representatives, for example:

‘We need to ask you some security questions,’ said a young woman on the other end of the line.

‘Are you sure it’s not the other way around?’ I asked.

‘We need to ask you some security questions,’ repeated the young woman.

‘Why?’ I asked.

‘We need to ask you some security questions.’

Dalrymple at Salisbury Review

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