A Service Economy Without Service

In this week’s Takimag, our well-traveled doctor has the (dis)pleasure of experiencing modern British customer service, this time on a British Airways flight back to London.

The cabin crew of the aircraft that brought me back to London was no doubt well-intentioned, and they were not actively rude, but they were singularly lacking in grace or charm; and in that respect, they were truly representative of the population from which they were drawn.

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